Walmart is dedicated to creating an inclusive environment for all customers, and they have taken a step towards inclusivity for those with sensory disabilities. Earlier this year, they implemented sensory-friendly hours on Saturdays, which included measures such as turning off the radio, lowering the lights, and changing the TV walls to a static image. The response to this pilot program was overwhelmingly positive, leading Walmart to extend these sensory-friendly hours to every day at all Walmart U.S. and Puerto Rico stores, beginning November 10th with no planned end date.
The small changes made during the sensory-friendly hours have had a significant impact on the shopping experience for those with sensory disabilities. By creating a less stimulating environment, Walmart is making their stores more accessible and welcoming to all customers. This initiative was a result of listening to customer feedback and valuing everyone’s perspectives, and Walmart is committed to continuing this effort to help everyone feel like they belong. These changes are a great example of thoughtful and impactful change that can happen when the voices of all individuals are heard and valued. As Walmart expands the sensory-friendly hours, they hope that both customers and associates will find the stores to be a little easier for their eyes and ears, further enhancing the culture of inclusivity and belonging.
