Apple Vision Pro owners who forget the passcode they set will need to take the device to an Apple retail location to get it reset, reports Bloomberg’s Mark Gurman. There is apparently no way to reset a Vision Pro passcode if it is forgotten, making it a cumbersome process for users who find themselves in this situation. The device asks for a six-digit passcode when being set up, but customers can opt for a longer or shorter passcode, or use Optic ID as an alternative to a passcode. However, they must visit an Apple retail store or ship the headset to Apple for a fix if they forget the passcode.
Customers who have forgotten their Vision Pro passcodes have been told by Apple that they will need to visit a retail store for a fix or ship the headset to Apple if there isn’t a nearby store. Additionally, incorrect passcode entries can disable the device, leaving customers with a waiting period before they can enter a passcode again. The article also emphasizes the lack of a reset mode using a combination of button presses, unlike the process for iPhones and iPads that can be done at home with a Mac or PC. Furthermore, removing the passcode requires erasing all content on the Vision Pro, making it a more drastic solution than other Apple devices.
In summary, Apple Vision Pro owners who forget their passcode are faced with a more complex and stringent process for retrieving their devices. The lack of on-device passcode resets coupled with the need to visit a retail store or ship the headset to Apple presents a challenging situation for users who find themselves locked out of their devices. This sets the Vision Pro apart from other Apple devices, which offer fewer barriers and complex procedures for resetting passcodes and accessing the device again.