Talkdesk, a company known for its software that helps large corporations improve customer service, has recently announced its third round of layoffs in less than 14 months. The San Francisco-based company, which was once valued at $10 billion, has made limited headcount reductions in certain areas. However, the exact number of employees affected by this latest round of cuts was not disclosed. Talkdesk, which utilizes artificial intelligence and machine learning to enhance customer service, serves over 1,800 companies, including IBM, Acxiom, Trivago, and Fujitsu.
The decision to downsize is said to be a cost-cutting measure due to lower revenue projections. Sources have revealed that Talkdesk has made several cuts over the past year, as it aims to reduce expenses. The company had previously laid off staff in February of this year and in August 2022 when it had approximately 2,100 employees. The current number of workers employed by Talkdesk remains unclear.
Despite the layoffs, CEO Tiago Paiva assured that the limited cuts will not have a negative impact on the company. Paiva expressed confidence in Talkdesk’s investments and advancements in AI, stating that they position the company at the forefront of customer experience (CX) innovation. He emphasized that the headcount reductions will not hinder their innovation speed and that they will continue to invest in strategic areas to support faster and more efficient innovation. Additionally, Talkdesk plans to increase research and development (R&D) investments in the United States, particularly in light of their recent FedRAMP In Process designation and success in healthcare and regulated industries. Paiva emphasized that Talkdesk’s business remains strong and that they have significant market opportunities ahead of them.
