Amazon customers have reported receiving false email confirmations about gift card purchases they did not make, leading to concerns that their accounts may have been hacked. The emails, thanking customers for purchases of Google Play, Mastercard, and Hotels.com gift cards, were sent in multiple consecutive messages over the weekend. While Amazon customer service representatives have assured customers that their accounts are safe and that they can ignore the emails, customers remain puzzled and alarmed about the security of their financial information.
The cause of the faulty emails is currently being investigated by Amazon. The company has acknowledged the issue but maintains that customer accounts are secure. The emails also included a warning about gift card scams, stating that fraudsters often try to trick others into paying with gift cards from well-known brands. Despite Amazon’s reassurance, customers are still unsettled and worried that hackers may have gained access to their personal and financial details.
Some users took to social media to express their concerns and confusion over the false email confirmations. One Amazon customer service representative revealed that the company received three consecutive calls about the issue. While the company has not provided a detailed explanation for the mishap, some representatives have suggested that the emails were intended as poorly worded warnings about potential scams. Amazon has not yet responded to requests for further comment on the matter.
