Owners of Apple’s iPhone 15 Pro and Pro Max have raised concerns about the devices becoming excessively hot during usage or when charging. Complaints have surfaced on Apple online forums, as well as social media platforms such as Reddit and X. Users report that the back or side of the phone becomes hot to the touch while gaming or conducting phone calls or video chats. Apple’s technical support staff have also been receiving calls about the issue and have directed customers to an older support article that addresses how to handle an iPhone that feels too hot or cold. The extent of the problem and whether it goes beyond consumer expectations remains to be seen.
The Apple iPhone plays a significant role in the company’s revenue, and any flaws in new models are closely scrutinized. While Apple typically addresses such problems through software updates or other fixes, sometimes they naturally disappear over time. Apple has robust testing procedures in place to catch any issues before mass production. While it is common for electronic devices to generate heat, given their powerful processors, the question arises as to whether the reported heat problem persists and exceeds what consumers deem acceptable. Some users suspect that the issue may be triggered by the iPhone setup process, which can be processor-intensive, especially when re-downloading apps, data, and photos from iCloud. Additionally, certain background running apps, like Instagram or Uber, might contribute to the problem.
Although some users have posted videos confirming excessive heat with their iPhones, not everyone is experiencing the issue. Some iPhone 15 Pro owners have reported normal heat levels or temperatures in line with previous models. Certain customers found that using a case prevented the device from feeling hot to the touch. However, one user complained about their iPhone 15 Pro Max overheating during a call, leading to a temporary shutdown. It took several minutes for the device to restart. The new iPhone models come equipped with the powerful A17 chip, designed to enhance gaming performance, and feature a titanium frame, replacing the stainless-steel design used since 2017. This latest heat issue follows recent customer complaints about the FineWoven material used in the iPhone 15 cases, which is prone to scratches and getting dirty more easily.