Healthcare IT Leaders has launched a new podcast called Leader to Leader, featuring bi-weekly conversations with healthcare industry experts. In the inaugural episode, host Ben Hilmes interviews Doug Hires, former Chief Operating Officer of OptumInsight, who shares his insights on revenue cycle management, the outsourcing trend, and the utilization of emerging technologies to enhance efficiency. The podcast covers a wide range of topics, including the holistic approach to revenue cycle management, the benefits of outsourcing, and the significance of optimizing workflows and automation to reduce claims denials. Each episode also delves into the leadership philosophies and backgrounds of the guests, with Doug emphasizing the importance of self-awareness and emotional intelligence in emerging leaders.
By exploring revenue cycle management from a comprehensive perspective, healthcare organizations gain a better understanding of its impact throughout the entire delivery process. The podcast highlights the potential for organizations to address workforce challenges and reduce costs through the outsourcing of revenue cycle management. Furthermore, it emphasizes the persistent issue of claims denials and emphasizes the importance of optimizing workflows and leveraging automation to improve revenue cycle efficiency.
Aside from the informative discussions, Leader to Leader also delves into the leadership traits essential for emerging leaders. According to Doug, effective leadership involves communication, active listening, and taking action based on what is learned. The podcast is available on various platforms, including Spotify, Amazon, Google, Apple, and YouTube, ensuring accessibility for a wide audience.